Returns Policy
We always try our absolute best to ensure our customers are 100% satisfied. We’re a small UK-based business. When you contact us, you’ll be speaking with a real human based in the UK.
30 Day Satisfaction Guarantee
👍 We offer a 30 day satisfaction guarantee for products purchased directly from our website. If you are not 100% happy with your Oaka Books purchase within 30 days of placing your order, we’ll give you a refund or replacement for your purchased product(s).
Example of what this guarantee covers:
✅ Changing your mind.
✅ Ordering the wrong product.
Examples of what is not covered by this guarantee:
❌ Products purchased from 3rd parties (eg Amazon or another retailer).
❌ Your order arriving late.
❌ Any shipping charges you paid on your original order are not eligible for refund, these are final and cannot be refunded.
Frequently Asked Questions
Less Than 30 Days After Placing Your Order
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid
More Than 30 Days After Placing Your Order
❌ Product cost you paid
❌ Shipping charges you paid (incl any express shipping charges)
❌ Any customs or import charges you paid
Replacement
❗ Your request for a replacement must be more than 5 working days past the estimated delivery date given on your receipt
✅ Yes, as long as you contact us within 30 days of placing your order
We will send your replacement via the same shipping method as you selected at checkout, free of charge.
Refund
❗ Your request for a refund must be more than 5 working days past the estimated delivery date given on your receipt
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid
We will happily send you a replacement instead of a refund (as long as you contact us within 30 days of placing your order).
Less Than 30 Days After Placing Your Order
We will gladly send any missing parts via the same shipping method as you selected at checkout, free of charge.
Or, you can request a refund:
✅ Yes, as long as you contact us within 30 days of placing your order
✅ Product cost you paid (if you contact us within 30 days of placing your order)
❌ Shipping charges you paid
❌ Any customs or import charges you paid
More Than 30 Days After Placing Your Order
After 30 days, orders are considered complete and final.
❌ Product cost you paid
❌ Shipping charges you paid
❌ Any customs or import charges you paid
Return Request Form
Please use the form below to request a refund or replacement for your Oaka Books products: